"North Star Framework” for Highly Profitable Dental Office
Jul 1, 2024
Author
Chiragkumar Prajapati DDS
Background
The economic well-being of dental practice is essential element to procure resources and technology required for providing quality care, sustaining the operations and dentist’s well-being. On the contrary, it is not unusual to encounter instances related to supplier induced demand 1,2,3 What if, dentist has a framework that, in real time, can accurately diagnose the economic health of dental practice and what if, such framework enables the dentist to focus on only 3-6 key levers4,5 to ethically drive favorable economic outcome while delivering quality patient care. To achieve this striking balance, this research suggests the framework for dentists to use in their everyday practice.
[A]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
[B]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
Methodology
This qualitative study utilizes inductive research approach to explore current dental practice operation methodology, incentive driven behaviors, metrics4,5 used to measure the performance and quality.
[C]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
[B]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
Insights
The practicing dentists are often unaware or confused about the true drivers of clinic performance, patient satisfaction and economic wellbeing of dental practice. The ‘North Star Framework’ serves as a dependable blueprint4,5 for establishing replicable processes, leading to predictable outcomes such as fostering a positive staff morale, ensuring consistent revenue generation, along with delivering unwavering quality dental care to patients.
[D]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
[B]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
If you 're interested in exploring our research further, you can read more here
Footnotes
[A]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
[B]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
[C]
This post is intended to explain and share learnings from our approach, rather than to suggest that all actors should necessarily adopt the same approach, or that the same approach is applicable to all possible AI systems.
Keywords
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general dentists
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guidelines
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dental specialists
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north star framework
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performance drivers
References
1
Martin Chalkley, Stefan Listl, First do no harm – The impact of financial incentives on dental X-rays,Journal of Health Economics,Volume 58,2018,Pages 1- 9,ISSN 0167 6296,
https://doi.org/10.1016/ j.jhealeco.2017.12.005.
2
Grytten, J. Payment systems and incentives in dentistry. Community Dent OralEpidemiol 2017; 45: 1– 11. © 2016 John Wiley & Sons A/S. Published by JohnWiley & Sons Ltd.
3
Holden, ACL, Adam, L, Thomson, WM. Overtreatment as an ethical dilemma in Australian private dentistry: A qualitative exploration. Community Dent Oral Epidemiol. 2021; 49: 201– 208. https://doi.org/10.1111/cdoe.12592
4
Sandhya Hegde, Every Product Needs a North Star Metric: Here’s How to Find Yours. (2018, March 21). Amplitude. https://amplitude.com/blog/product-north-star-metric
5
Jonathan Golden , Don’t Let a Single Metric Drive Your Business. (2020, May 11). Harvard Business Review. https://hbr.org/2020/05/dont-let-a- single-metric-drive-your-business

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